Terms & Conditions – Qalamouni Market

Last Updated:  February 19, 2025

Welcome to Qalamouni Market! These Terms & Conditions govern your use of our website www.qalamounimarket.com and outline the rules and responsibilities of both the customer and Qalamouni Market. By using our website and placing an order, you agree to these terms.

1. General Information

1.1 Qalamouni Market is an online store based in Dubai, UAE, specializing in Syrian dried fruits, nuts, spices, and traditional delicacies.
1.2 We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. It is your responsibility to check this page for changes.

2. Products & Orders

2.1 Product Availability

  • All products listed on our website are subject to availability.
  • If a product is out of stock after you place an order, we will notify you and provide an alternative or refund.

2.2 Pricing & Payment

  • All prices are listed in AED (United Arab Emirates Dirham) and include applicable taxes.
  • We accept credit/debit cards, online payments, and other available payment methods listed at checkout.
  • Qalamouni Market reserves the right to change product prices at any time.

2.3 Order Confirmation

  • Once an order is placed, you will receive a confirmation email with order details.
  • If you do not receive confirmation, please check your spam folder or contact our support team.

2.4 Order Cancellation

  • You may cancel your order within 12 hours of placing it by contacting us at [Insert Contact Email].
  • After this period, cancellations may not be possible as the order will be processed for shipping.

3. Shipping & Delivery

3.1 Shipping Locations

  • We currently deliver across the UAE. For international orders, please contact us before placing an order.

3.2 Delivery Time

  • Standard delivery time is 1-3 business days within the UAE.
  • Delivery times may vary depending on your location and order volume.

3.3 Shipping Fees

  • Shipping fees will be calculated at checkout based on the delivery location.

3.4 Delayed or Missing Orders

  • If your order is delayed beyond the estimated delivery time, please contact us for assistance.
  • We are not responsible for shipping delays caused by unforeseen circumstances such as weather conditions, public holidays, or courier service issues.

4. Returns & Refunds

4.1 Return Policy

  • Due to the nature of our food products, we only accept returns if:
    • The product is damaged upon arrival.
    • You received the wrong item in your order.

4.2 Refund Policy

  • If your return request is approved, we will issue a refund or replacement.
  • Refunds will be processed within 5-7 business days to your original payment method.

4.3 How to Request a Return

  • Contact us within 24 hours of receiving your order at [Insert Email] with your order details and photos of the issue.

5. Use of Website

5.1 User Conduct

  • You agree to use our website only for lawful purposes.
  • You must not use our site to spread spam, viruses, or malicious software.

5.2 Intellectual Property

  • All content, images, logos, and text on this website belong to Qalamouni Market and cannot be copied or used without permission.

5.3 Third-Party Links

  • Our website may contain links to external websites. We are not responsible for the content or policies of third-party sites.

6. Privacy Policy

  • Your privacy is important to us. Please review our Privacy Policy [insert link] to understand how we handle your personal information.

7. Limitation of Liability

  • Qalamouni Market is not responsible for any allergic reactions or health issues resulting from the consumption of our products.
  • We are not liable for delays, losses, or damages caused by third-party shipping companies.

8. Contact Information

For any questions or concerns regarding these Terms & Conditions, you can contact us at:

📍 Location: Dubai, UAE
📞 Phone: +971504040105
📧 Email: info@qalamounimarket.com